We Our Families

We receive many letters from the families we've served, thanking us for our caring ways during their time of loss. Their words warm our hearts, and speak to you of our professionalism, compassion, and the true value of the services we provide.

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Nothing makes us happier than making our families happy. If you’ve had an extraordinary experience at our facilities or with our staff, we’d love to hear about it. Your recommendation will be passed along to future families who are considering our services, and will give them reassurance and peace of mind during a difficult decision.

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Testimonials

What Families Are Saying

Real Stories from Real People

I would recommend them to anyone!! The gentleman that works in the Animal cremation went above and beyond for us. He truly takes his job seriously and we are forever. Grateful for that.
Author: Amy Reynolds rated with 5 stars

lovely and amazing people great people to work with kind and loving people just the sweetest people to meet I wanna give a shout out to Donnie in the pet department he is very sweet and got a loving and caring heart
Author: Kerisa Howell rated with 5 stars

Donnie recently took amazing care of our “little man” you can really tell he loves his job and what he does , He actually takes his time to speak with you and doesn’t make you feel rushed or stressed with the process, I couldn’t be happier with how things turned out for nolers ❤️
Author: Tayler Boyd rated with 5 stars

My mother recently had to put her dog, kilo 17 years old, down this last month which was incredibly hard for her, but Donnie with Graceland went above and beyond to make the cremation process that much less painful for her and you could tell he genuinely cared about her and kilo. We very grateful for him and Graceland cemetery.
Author: Amanda Folder rated with 5 stars

Donnie Sutton is a wonderful man . He showed so much compassion for us .due to our beloved dog Zoey passing away. I highly recommend .getting your pet or family member cremated here. 10/10
Author: Stephanie Lynn rated with 5 stars

We were very pleased with the way Amy, and Donnie took care of our little angel. Tinkerbell has been a big part of our lives for 18 years. The way Graceland took care of her was as I would have done. Graceland treated us like we was family. THANK YOU AGAIN
Author: Connie Sinkler rated with 5 stars

“Two months ago I was planning final arrangements for my mother and was blessed to work with Amy Snoke. My circumstances were complicated and Amy was very knowledgeable, understanding, and extremely kind. She offered suggestions I would not have considered and made it her mission to provide all information I would need moving forward to make the best decision for my family. I was apprehensive in making final arrangements for my mother and Amy truly was a gift from God and exactly who I needed to walk me through the process. ”
Jeanne Shindler October 16, 2025 5 stars

“I want to express my deepest gratitude to Graceland Fairlawn especially to John, Amy, and David for the exceptional care and compassion they have shown my family not just once, but multiple times over the years. Losing a loved one is never easy, but having a team like theirs to guide us through each step has made all the difference. From the first phone call to the final goodbyes, they handled every detail with professionalism, kindness, and respect. They treated our family as if we were their own, and that kind of comfort is truly priceless during such difficult moments. Their warmth, patience, and attention to every little detail gave us peace of mind and allowed us to focus on honoring our loved ones. Thank you, from the bottom of our hearts, for being there for us when we needed you most. Your care has left a lasting impact on our family, and we are forever grateful.”
Amanda Morrissey July 22, 2025 5 stars

Connie Krall June 28, 2025 5 stars

Joyce Baxendale June 21, 2025 5 stars

“Our family came in a few months ago to finish planning funeral details for the future. Amy helped us when we came in and was super friendly, helpful, and kind during the whole process. When we came in again last week after a family member’s passing, Amy immediately recognized us and again helped make the whole process seamless. She’s amazing! We also wanted to thank Effie for all she did and commend her for the care she took with making sure our family member looked great! She’s awesome! Thank you for all your team did for our family! ”
The Family Of Jan Wagoner Sr. June 19, 2025 5 stars

“I want to express my deepest gratitude to David, Shawn, & Amy for providing me and my family with the best service we could have asked for during such a difficult time. Losing our father was incredibly painful, but their compassion, professionalism, and attention to detail helped us navigate the process with dignity and peace. When our father passed, David was the first person I spoke with. He was kind, calm, and incredibly helpful. He walked me through the initial steps with such clarity and compassion, helping to set everything up and making sure we felt supported from the very beginning. From the moment we walked in, Shawn & Amy treated us with warmth and respect. They patiently guided us through every step of the cremation process, answering our questions with care and never rushing us. They created a comforting environment that made us feel supported and understood. Their empathy and dedication went beyond what we expected. They truly made a hard moment a little easier to bear, and for that, we are forever grateful. Thank you, David, Shawn & Amy for honoring our father's memory with such grace. Sincerely, The Fehrlen Family.”
Marion Fehrlen May 19, 2025 5 stars

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